Treasure Chest FAQ
Treasure Chest Subscription FAQ
What to expect
Subscription box items include:
Please Read all FAQs BEFORE Sending An Email
Our boxes are shipped on a quarterly basis, with each quarter covering a three-month period.
If you sign up between December 16th and March 15th, you will receive our Quarter 2 box, which will be shipped by the end of June.
If you sign up between March 16th and June 15th, you will receive our Quarter 3 box, which will be shipped by the end of September.
Similarly, if you sign up between June 16th and September 15th, you will receive our Quarter 4 box, which will be shipped by the end of December.
And if you sign up between September 16th and December 15th, you will receive our Quarter 1 box, which will be shipped by the end of March of the following year.
We hope this helps clarify our subscription cycles.
If you have any further questions, please don’t hesitate to reach out to us by emailing firstname.lastname@example.org
As we continue to accommodate more signups, the following schedule will be applied:
- NEW subscription signups are ongoing throughout year.
- The boxes for the same quarter will ship by the end of the quarter. However, if there is for any reason any delay in shipment, subscribers will all be notified in advance.
- You will be billed for your first box the date you place the order. All future boxes will be billed on the 1st day for each quarter. (example: If you sign up January 4th, you will be billed automatically April 1st and so on.)
- You may not cancel your subscription until 2 quarters have passed. Meaning if you sign up for January you may not cancel until you have been billed and payment received for April box. If you cancel your subscription before then after the box has been shipped, you will be billed $75 additional for one-time box.
- For all first-time subscribers - Please take note, If you purchase at the lower subscription rate for the first time and then cancel your account right after. We will automatically cancel your subscription and your order. Only subscribe if you can commit to a quarterly or annual recurring payments. However, if you have gone at least 2 consecutive quarters without cancelling, you will be able to cancel penalty free between April.
- We can not cancel an order after it has been placed unless there was an error in billing or an agreement had been reached prior.
- Please note that for payment, Paypal balances and prepaid cards will likely not work. This is due to encrypting on store-bought cards that will not allow them to be used for transactions of a recurring nature, such as the box. Please make sure you have a valid credit card/debit card attached to your account.
- Customer is responsible for any updates in shipping address and billing information - you are able to update your shipping and billing information via the website login using your username and password. Once shipping has begun, we can not change the mailing address. No exceptions.
- All packages returned due to customer address entry error will be either refunded for the product price less shipping cost OR reshipped at buyer's expense.
- If payment is declined, our processing system will make 8 attempts to charge your card. After 8 attempts, your subscription will be cancelled. Your box for the quarter is not guaranteed nor reserved. Please make sure any payment issues are resolved by the 8th attempt. Please note that any major changes to your billing information including switching debit/credit cards will be your responsibility. (You may switch your default cards within Cratejoy login at any time - this does not require action on our part) -- If you need assistance with extending your payment window or updating payment, please email us at email@example.com
- If you have any issues, please contact firstname.lastname@example.org for resolution. We kindly ask for 1-3 business days for a response.
INFORMATION THAT YOU NEED TO KNOW:
- You will be charged the day you subscribe and you will be billed again the same date next quarter.
- Sub Quarters are January, April, July & October.
- You are charged a month prior to your box being shipped.
- You will receive a confirmation email from our subscription platform.
- This Subscription will NOT end until you CANCEL.
- You may cancel anytime after your 2nd Bundle as long as it is before your next billing date. Meaning you may not cancel until you've been charged for two quarters.
- There is An Option to SKIP A BOX. If you skip two consecutively we will cancel your box.
- Customers with cancellations over 2X a year can result in inability to purchase a future subscription.
- To cancel your account, you can login via our subscription tab.
- Subscriptions will not be guaranteed for customers with declined/denied payments. Subscriptions with missed payments will be cancelled after the 8th attempt to receive payment.
- Treasure Chest Quarterly Sub will start shipping by the end of subscription quarter
- You will receive Tracking Information from us once your subscription has been shipped.
- Shipping schedules are subject to change due to product availability and manufacturer/production delays.
- You may NOT order other items in your order other than your Treasure Chest Subscription, as it ships separately. Any additional items ordered will result in cancellation of your subscription.
- Subscription/Preorders Once Placed are Non Refundable.
- Please take note, If you purchase at the lower subscription rate for the first time and then cancel your account right after. We will automatically cancel your subscription and your order. Only subscribe if you can commit to a quarterly or annual recurring payments.